The Guest Experience
Based on the "Disney Approach to Quality Service"
Guest Experience Program
Provide a Guest Service Philosophy for Your Organization
Institute Best Practices to Meet the Guest Service Philosophy
Empower Team Members to Provide Ultimate Guest Service
Walt Disney said:
"The Guest Concept...You don't build it for yourself. You know what people want and you build it for them.."
"The Guest Experience" shows your team how to make it happen!
“In over 20 years in the industry, Tom has the best stuff I’ve ever seen” Charles Zanowski, The Manhattan Club